Sigma SE/CRM - Customer Interactions

Customer Interactions


View and analyze your customers interaction saved under SAP/CRM. Every interaction is here with all of its attributes, tasks and personnel involved. This Sigma data model can be used to monitor, plan ahead campaigns and enhance the productivity of all CRM interactions.

  • SAP Tables: CRMD_ORDERADM_H, CRMD_ORDERADM_I, CRM_JEST, CRMD_ACTIVITY_H, CRMD_SRV_SUBJECT

Customer Complaints


View and analyze your customers complaints, how and who handled it. Improve your customer satisfaction and your service. These Sigma data models can be used to track the handling of complaints and regulatory compliance.

  • SAP Tables: CRMD_PARTNER, CRMD_SRV_REQ_H, CRMD_SRV_OSSET, CRMD_LINK

Power Outage Monitoring


View and analyze power outage data. Use data mining techniques to forecast and improve reliability of the grid.

  • SAP Tables: Not a SAP solution. Customization needed per site.

Call Center and IVR


All incoming calls are displayed along side with their attributes, agents and skills who handled them. IVR actions are also displayed. These Sigma Data Models can be used to analyze the traffic loads in the call center by skill, date, call attributes and more.

  • Tables: not a SAP product. Needs customization per site.

Internet Website and Mobile Activity


View and analyze your customers interaction done through your Internet website or mobile app. Payments, meter readings, Details updates, Services registrations and more.

  • SAP Tables:  Not a SAP solution. Needs customization per site.
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